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About this course
A practical, self-paced digital skills programme for office, front-desk, and support staff, built around tools already available at no extra cost.
Curriculum
1
PC, Email & Cybersecurity Foundations
Windows PC basics, professional email, and cybersecurity/data-protection awareness.
2
Word & Excel for the Modern Office
Professional documents and mail merge in Word; formulas, trackers, and reporting in Excel.
3
PowerPoint, Collaboration & AI Tools
Clear presentations, digital collaboration (Teams/Meet/Zoom/cloud files), WhatsApp Business, and everyday AI tools.
4
Digital Workflow, Workshops & Final Assessment
Mapping the customer digital journey, activating existing digital assets, emergency playbooks, and the final assessment.